Made By Maddox
Extremely online since 1999
to do
xtell, don't sell
xspot the trend early
help your business next
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Tiffany Maddox in black sunglasses against a lilac sky

Hi, I'm Tiffany.

| Your first and only marketing hire

Social, ideas, film, design, websites, CRM and automation. I do all of it, and good strategy is what holds it together. Co-founders and business owners get one person who can plan the marketing, make it, and build the systems that keep it running.

I've spent 15 years designing stories and campaigns people choose to share, for eBay, Disney, Warner Bros, Bodyform and Yorkshire Tea. That adds up to 150M+ organic views and a Cannes Lion (gold, obvs).

Tip of the day: tell, don't sell. Everything on this desktop opens, so have a click around.
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WHO
UK-based creative generalist. Strategist first, then creative director, film director, designer, web designer, and the person who builds the CRM and automations behind it all. 15 years turning brand stories into things people pass on.

WHERE I'VE BEEN
Eight years as creative director at Rubber Republic, a viral video agency, where I also built Rubber Labs to test creative before clients committed big budgets. Head of Creator Partnerships at Rinkl. Since 2020, CMO at Delib, a SaaS platform for digital democracy. Along the way: YouTube vlogger, influencer marketer and three years hosting Trend Lightly.

STUDIED
BA (2.1) Broadcast Media and Popular Culture, University of Wales Institute Cardiff. Yes, that's a real degree, and yes, it was the perfect one.

AT WORK I'M BEST AT
Staying calm under pressure and getting everyone pulling in the same direction. A safe pair of hands who keeps the team motivated when things get tough.

HOW I WORK
End to end: cultural insight, strategy, the idea, the design, the shoot, the website, and the CRM and automations that keep it all running. Audience first, boardroom second.

BRANDS
eBay, Disney, Warner Bros, Sky TV, Confused.com, Yorkshire Tea, Kraft Heinz, Fiat, Bodyform, Cancer Research UK, Chicago Town, UKTV, Triodos Bank.

RIGHT NOW I'M LEARNING
How to build AR filters and 3D worlds in VR, and training AI tools to take the boring bits off my plate.

FACTS NOBODY ASKED FOR
Sunglasses collector. Passenger-seat DJ. Cold water swimmer. Still chasing the perfect focaccia. Built a coffee brand around true crime and podcasts. Makes a strong margarita. Will not eat a fried egg. Dresses mostly in black.

Most businesses hire a strategist, a creative agency, a director, a designer, a web developer and a CRM consultant, then spend their time getting them to agree. I'm all of them, and strategy is what holds it together.

Strategy.doc
Where everything starts. Positioning, audience, go-to-market, channel plans and the story you tell customers and investors, all built from real cultural insight.
Creative_and_Brand.ai
Ideas built to be shared, naming, identity, tone of voice and copy.
Film_Direction.mov
Scripts, shoots and edits, from branded documentaries to comedy, for every format.
Design_and_Web.psd
Visual identity, campaign design and websites people remember.
CRM_and_Automation.exe
CRM strategy and management, plus marketing automations built in Make.
White_Label.zip
For agencies. Behind-the-scenes creative, under your name. I've spent eight years on the agency side, so I can slot into your team from the first brief to the pitch room.
Campaign planning Pitching Ideation Scriptwriting
Want all of it on tap? Hire me as your fractional CMO.
Also running: Storytelling workshops for teams
Address C:\Tiffany\Case Studies
NameClient
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The brief

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A small shelf of shiny things, collected along the way.

Cannes Golden Cyber Lion
Webby
The Drum 30 Under 30
Mashie
Lovie
IAB Creative Showcase
Maddoxpedia 2002 creative generalist 1 article found

Creative generalist

noun · cree-AY-tiv JEN-ruh-list
Tiffany Maddox in black sunglasses against a lilac sky
Fig. 1: A creative generalist in her natural habitat.

1. Someone with skills across lots of disciplines, who joins the dots between them to solve problems. Where a specialist goes deep on one thing, a creative generalist works across the boundaries and connects ideas nobody else thought to put together.

2. See Tiffany Maddox (fig. 1).

Origins

I grew up in small agencies with big clients. That meant taking on a lot of responsibility early and wearing a lot of hats, and I loved it. I got to be there for every stage of bringing an idea to life: digging into the strategy, coming up with the idea, pitching it, writing the script, directing and editing, planning the media and sometimes running the ads too.

It taught me that creative input at every stage makes the work better. It also taught me I wasn't attached to any one part of the process. I loved the whole thing.

Generalist vs specialist

There's an old belief that specialists always beat generalists. It's out of date. Generalists see the whole picture. They can step in at any point, roll up their sleeves and make the creative call that changes the outcome.

Most of all, they have taste and judgement. As AI takes on more of the specialist work, knowing what's good, and joining ideas up across different fields, is becoming the most valuable skill there is.

Hiring one

When you work with me, you get someone who sees the whole picture. You get ideas from outside the box, thinking that bends to fit the problem, and 15 years of experience, in one hire.

Did you know?

The Bodyform film was planned, written, shot and launched in seven days. It won a gold Cannes Lion.

References

1. The rise of the “Creative Generalists”, promp.td on Substack, March 2025. On why breadth, adaptability and joining up ideas across fields matter more, not less, as AI takes on routine and specialist work.

See also: ·

Maddoxpedia 2002 · Disc 1 of 1 · Article 1 of 1
NOW SHOWING
Trend Lightly

Three years hosting a show about internet culture, spotting trends before they hit the mainstream. It's still how I work.

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Keep Brandy fed with strategy, content, design and CRM, and watch it grow from startup to unicorn. Brandy remembers you next time you visit.
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Ten hard-sell clichés are hidden in here. Right-click, or switch on flag mode, to cover one with your shades.
You hit {{sw.hit}}. Classic hard sell. Click the face to try again.
You avoided every hard sell. Tell, don't sell.
my_space a place for founders
Tiffany Maddox
Tiffany Maddox
"Tell, don't sell." Creative generalist United Kingdom Online now!
Mood: creative, caffeinated
Profile song: It's not just a phase mom

Contacting Tiffany

Add to network Instagram

Tiffany's Details

Status:Open to new projects Here for:Strategy, creative, film, design, web, CRM and automation Based:UK, works anywhere Zodiac:Taurus Education:BA (2.1) Broadcast Media and Popular Culture, UWIC Tools:HubSpot, Make, Airtable, Figma, Adobe CC, MailChimp, Campaign Monitor, Notion, Miro

Tiffany's Interests

General:Pop culture, emerging tech, VR storytelling, sunglasses, working dogs Hobbies:Cold water swimming, cocktail making, the perfect focaccia, travel Side project:A coffee and lifestyle brand built around true crime, podcasting and coffee Music:Nu metal, alternative, and making fire Spotify playlists Podcasts:All of them. Ask for a recommendation Food:Quesadillas. Never fried eggs Drinks:A strong margarita
Tiffany is in your extended network

Tiffany's Blurbs

About me:

Award-winning creative director and film director with 15 years making stories people choose to share. Now a creative generalist with a strong strategic backbone, and your first and only marketing hire: from the idea and the shoot to the website, the CRM and the automations.

Who I'd like to meet:

Co-founders and business owners who need marketing done properly but can't hire a whole team. Bootstrapped companies that need a CMO but not a full-time one. Agencies who need a pitch partner.

Tiffany's Top 8

Tiffany has 150M+ organic views across her work.

Tiffany's Jobs

CMO · Delib
SaaS for digital democracy. Strategy, brand, HubSpot CRM, email, SEO, paid and automations, with a team of freelancers.
Jun 2020 to now
Head of Creator Partnerships · Rinkl
Influencer strategy, creator deals, charity partnerships and tone of voice.
Nov 2020 to May 2021
Creative Director · Rubber Republic
Viral video agency. Campaigns for eBay, Disney, Warner Bros, Fiat and Bodyform, 150M+ organic views, and Rubber Labs for testing creative before the big spend.
Jan 2011 to May 2019
Founder · Made by Maddox
Studio for strategy, creative, film, design and marketing systems.
Ongoing
Host · Trend Lightly
Tracking internet culture before it went mainstream. Plus YouTube vlogging and influencer marketing, where I learned what people share by making it.
3 years

Tiffany's Skills and Awards

Skills: Marketing and brand strategy, go-to-market, creative ideation, branding, copywriting, scriptwriting, film directing, design, web design and landing page wireframes, CRM strategy and management, email marketing, marketing automation (Make), SEO and paid media, influencer and creator partnerships, cultural trend analysis.

Awards: Cannes Golden Cyber Lion, Webby, The Drum 30 Under 30, The Drum Online Media Award, Mashie, Lovie, IAB Creative Showcase.

Tiffany's Friends Comments

Russell Crowe on The Tea Song: "Refreshingly insane"
Mashable on Bodyform: "the best response ever to a Facebook rant"
The Sun on The Motherhood: "Viral hit of the year!"
Nerdist on the Landspeeder: "Jet Powered STAR WARS Landspeeder is a Masterpiece"
CMO · Delib · June 2020 to now

Marketing that runs while you sleep

Since 2020 I've run marketing at Delib, a SaaS platform for digital democracy. I own the strategy, the brand, the CRM and the automations that keep leads moving without anyone chasing them, and I manage a team of creative and strategic freelancers. You can have the same setup, part-time.

Tools: HubSpot, Make, Airtable, MailChimp, Campaign Monitor, Figma, Adobe Creative Suite, Notion, Miro
Automations, built in Make
Lead magnet download
Sort and tag
Update HubSpot
Nurture email
  • A library of 25+ lead magnets, each with its own automated workflow and reporting, from download to follow-up
  • Customer activity reports built automatically through the API, so nobody puts them together by hand
Website, SEO and GEO

I redesigned, remapped and repositioned the whole website around SEO and GEO best practice, so it gets found in search results and in AI answers. The new site launched in April 2026, and clicks from Google took off.

5×more clicks from Google every day. That's +400%, from around 18 a day before the new website to around 90 a day over the last three months.
New website, April 2026Oct 2025Oct 2026
Weekly clicks from Google Search Console, October 2025 to October 2026
CRM strategy and management
  • Full CRM integration across the marketing stack, with HubSpot at the centre
  • HubSpot, MailChimp and Campaign Monitor run day to day, along with every existing customer relationship
  • Sales funnels built from email marketing and on-demand video
  • Onboarding and unboxing journeys mapped to help retention and renewal
  • An e-learning and webinar programme for 23,000 admin users
  • Budgets and reporting that show what's working, across content, ads and suppliers
+86.4%
paid ad effectiveness
+17%
email opens and engagement
+18%
social presence
+16%
web traffic in Australia, from new SEO and ads
Tiffany is in your extended network
ON REPEAT
It's not just a phase mom
Nu metal bangers and alternative hits · 123 tracks
Listen on Spotify
To:tiffany@madebymaddox.com Subject:Let's make something people share
Tell me about your startup, where it's stuck and when you'd like to start. I reply to every message.
LinkedIn Instagram
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